Welcome to the Sgts Mess Web Shop

Customer Service

Shipping & Delivery

We use Royal Mail first class post for our UK based deliveries and Royal Mail airmail for deliveries abroad. However, if the parcel is over two kilograms we would book a courier as this is would work out to be more cost effective. If you would prefer an alternative method of delivery this can be arranged or if you would like to collect your order from the workshop that is also possible.

Privacy & Security

Our Privacy Policy can be found on the Privacy Policy page.

Returns & Replacements

If a product needs to be returned or replaced we are happy to do this. Send the item/s back within twenty eight days of delivery stating the problem or replacement details and we will refund the postage when we send the new items.

Ordering

Orders can be placed via the website, telephone or post. We aim to post the order within a day of receiving it; however, please allow twenty eight days before contacting us if it has not arrived within a week.

Payment, Pricing & Promotions

We accept payment by cash, cheque, Paypal, credit/debit card, postal orders and international money orders.

Postage Rates

Website postage rates will be automatically worked out according to the current royal mail price, based on the total weight of items in your shopping cart.

Orders placed by telephone or post will be be worked out according to a percentage of the total order price.

Minimum postage rates apply.

  Minimum Rate Percentage Rate (non-web orders)
UK: £3.00 10%
Europe: £3.00 15%
Rest of the World: £3.50 20%

 
B.F.P.O.
Free postage is available for B.F.P.O. addresses, this will be automatically applied if you add the coupon code BFPO when making an order through the website*. Otherwise, the postage fee will be refunded when the order is processed.

Collection in Person
You can also chose to collect your order in person from either a trade show or directly from the workshop. If you chose this option, please contact us afterwards in order to fully arrange the collection.

Orders over £100
Free shipping will be offered on orders over £100. This option is not available to retailers or wholesalers.

* Any orders made using the BFPO coupon, must be delivered to a BFPO address. If a BFPO address is not provided, then postage will be charged prior to shipment.